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Tuesday, October 11. 2005

Airline gluten free food… sorry did I use the word food?

It’s food in the loosest sense of the word. Having recently had to endure the culinary disasters foisted on me as gluten free meals on my flights to and from Canada, I can only think that the caterers preparing the gluten free meals have absolutely no idea of what they were doing, or don’t care, or both.

For a start wheat free meals are not an option, you have to have gluten free or nothing. Which already puts my back up, and my suspicions, because some items that are gluten free have wheat in them that has had the gluten removed. So not safe for someone with a wheat allergy.

Over the years I have regularly had a bread roll, yes a wheat bread roll, plonked in the middle of my food tray when the label on the tray clearly says ‘gluten free’. And one memorable meal with a well known British airline, actually gave me couscous for the main meal (with bread roll), and a Madeira cake for breakfast. The very same cake that all the other passengers had too, so not particularly gluten free me thinks.

I did actually take this up with the airline who said “we will investigate”. A few weeks later I got a pointless response back saying in effect “tough shit, it’s your fault for wanting a special meal”.

So now I don’t fly with that British airline anywhere ever. I’ve transferred my allegiance to a Canadian company, and I did have quite an edible meal a couple of years ago, smoked salmon salad no less.

Usually I don’t eat much of the provided meal, preferring to take a packed lunch, but last month it really hit the bottom in terms of being inedible.

The main meal consisted of:
- small crust of bread (unlabelled ingredients, gluten free bread often contains wheat starch with the gluten removed, if I can't see the ingredients I won't eat it)
- small bowl of very old/brown looking salad leaves with a sachet of dressing (again no ingredients listed on dressing)
- chicken in spicy smelling tomato sauce, 3 green beans and watery looking cubes of potato (without ingredients listed the spicy tomato sauce might contain certain spices or white pepper in it, both of which contain wheat)
- small bottle of water

And to follow up, the light meal:
- 2 slices of dry gluten free bread (no ingredients listed), no butter or spread, with a filling of one slice of aubergine and one end slice off a red pepper (I would question whether any of the caterers would eat a slice of cold aubergine)
- small pot of water
- cake which looked like it had oats in it (no ingredients listed, if it did contain oats it should be noted that oats are not gluten free)

Now as everyone unfortunate enough to eat mass produced gluten free bread knows, gluten free bread cannot be eaten 'raw', it needs refreshing/heating immediately before being eaten. The bread provided was wrapped in clingfilm and cold, and believe me, most gluten free bread is disgusting even when warm let alone cold.

And why do the caterers think that just because I want gluten free I also want it to be lactose free? For goodness sake, some butter would help take the crappy taste away.

Mind you, the light meal for all other passengers, and bear in mind that as the flight was from the UK it was equivalent to eating at midnight, was pizza. One elderly lady, who didn’t actually appear to be in possession of her own teeth, said she couldn’t eat pizza. The answer was “it’s pizza or nothing”. So she had nothing. As did the vegetarian special meal person who didn’t like the vegetarian meal given to them, again they were told “it’s that of nothing”, so nothing was exactly what she had for her main meal too.

Yet after the main meal large packets of chocolate chip cookies were given out to the passengers, and then after that tubs of maple syrup ice cream. But nothing, not even a piece of fruit for the special meals passengers.

The two passengers nearby who had kosher meals had obviously got this whole eating on planes thing sussed. The kosher meals looked fantastic, absolutely luxurious. And funnily enough they didn’t have any problem with the chocolate chip cookies, ice cream or pizza afterwards. Hmmmmmmm selective food issues, also known as being wise to what’s the best food option to go for when you book… must be frequent flyers.

So for my next flights I’ve booked fruit platters, surely they can’t mess those up, can they?
Posted by Helen Fletton in wheat blog at 08:12 | Comments (9) | Trackbacks (0)

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i would suggest checking out
www.airlinemeals.net
#1 vanesa on 2005-11-22 09:22 (Reply)
Just had a very similar experience with American Airlines - Could only get gluten free, when it came the bread roll had wheat starch in it & the vegetarian meal was chicken! And to top it all, the gluten free biscuit for desert had in it spelt, wheat, rye and oats! I'll take my own next time!
#2 Tony on 2005-11-22 10:21 (Reply)
i just flew into chicago with aer lingus. they provided rice with salmon and vegetables for main. Grapes as dessert and a carrot salad for starter. Granted they did have an unlabelled roll and some wheat laden crackers, i eat better than the guy next to me. For a snack, the hostess was very understanding and provided me with some fruit... so i'd recommend it as the best of a bad lot
#3 karly on 2005-11-28 18:06 (Reply)
I recently received a reply from Air Canada (yes, I've named them and shamed them now).

"Thank you for your recent correspondence. We appreciate your patience in awaiting our response."

"I am sorry to learn of your disappointment with the gluten free meals provided on board your recent flights. Your comments have been noted and passed to our in-flight services manager for his review when next evaluating our product and service."

"Thank you once again for taking the time to express your views, my apologies are reiterated and I look forward to welcoming you back on board with us soon when all aspects of your travel will be both pleasant and trouble free."

In others words... we don't actually care that you have a food allergy, but please use us again for the same lousy food service.
#4 Helen on 2006-02-03 10:14 (Reply)
Just come back from my wedding/Honeymoon using a large red colour airline, I tell them I want wheat free and fish free and they always mark up as such. I just seem to get lots of fruit, my husband had fruit with his meal, so they gave me two lots instead. I wouldnt have minded the piece of cheese. On the way back I had vegtable curry, whilst hubby got to choose chicken with mash, couldn't understand why I couldn't have had that. Oh yes and more fruit.
#4.1 Tracey on 2006-03-02 08:34 (Reply)
Oh Tracey I know just how you felt I have only ever flown once before and that was a trip from England to Hawaii via San Francisco.I let the airline know I was wheat intolerant and they served me fruit,more fruit and even more fruit till I was so fed up I couldn't eat anymore!!! My friend who travelled with me is vegetarian and she had some delicious food; food that I could have eaten too but when I questioned the stewardess, she said I was to have what I ordered and couldn't just swap and change.Thank goodness I'm not a regular traveller!
#4.1.1 Beverley Margaret on 2006-04-08 08:53 (Reply)
I just found out in addition to my gluten allergy, I have an allergy to cane sugar. Anyone out there that can relate?
#5 Michelle on 2007-01-27 17:37 (Reply)
Yes! My son is allergic and/or intolerant to:

gluten
dairy (cow)
corn
eggs
cane sugar
concentrated carbs (fruit juices, many fruits)

It makes for difficult times when we want to eat out. We have some success at an Indian restaurant. But at home, he eats normal "goodies", made to order for his issues: pizza, fried okra/other fried foods, bread, rice bread (cornbread substitute), pancakes, waffles, cookies, cakes, etc. We use sorghum and brown rice flour, maple syrup and agave nectar for sweeteners, Ener-G egg substitute. I can make almost anything, though texture is not always exactly as it would be in the "normal" versions. I even make pies at holiday time.

If he ever has to fly, we will make up food at home and carry it on with us.

This post may not help you with your flight meals, but I just wanted you to know that, yes, I can definitely relate! I am gluten intolerant as well, with other allergies too.
#5.1 Kelly on 2007-09-10 15:44 (Reply)
Interested to know which countries consider wheat products without the gluten in them as gluten-free. In the USA, gluten-free to those with celiac disease means no wheat, not even wheat without gluten. The flours used are from grains such as sorghum, rice, potato, corn, tapioca, and chickpea or garbanzo beans. Anyone with food allergies anyway including celiac disease would want to know all ingredients of all items including factory manufacturing and kitchen preparation to be sure just in case.
#6 Tawnya on 2010-02-21 21:14 (Reply)

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